Back to Documentation

Feedback System Guide

Submit bugs, feature requests, and feedback to help improve CloudCanvas. All submissions are automatically added to our development backlog for team review.

📅 Last updated: October 3, 2025⏱️ 3 min read

How Our Feedback System Works

Our feedback system is designed to capture valuable insights from users to continuously improve CloudCanvas. When you submit feedback, it's automatically categorized and added to our development backlog for team review and prioritization.

Automatic Processing

All submissions are automatically processed and added to our development backlog

Team Review

Our development team reviews all feedback for prioritization and implementation

Continuous Improvement

Your feedback directly influences our product roadmap and feature development

1

Access Feedback Form

Click on the "Feedback" button or link available in the CloudCanvas interface to open the feedback submission form.

The feedback form is accessible from various locations throughout the application, including the main navigation, help sections, and error pages.

2

Provide Detailed Information

Enter meaningful and comprehensive data to help our team understand your feedback better:

  • Title: Provide a clear, descriptive title for your feedback
  • Description: Include detailed information about the issue, request, or suggestion
  • Steps to Reproduce: For bugs, include step-by-step instructions to reproduce the issue
  • Expected vs Actual Behavior: Describe what you expected versus what actually happened
  • Environment Details: Include browser version, operating system, and any relevant technical details

💡 Tip: The more detailed your feedback, the better our team can understand and address your needs. Include screenshots, error messages, or specific examples when possible.

3

Select Feedback Type

Choose the appropriate feedback type from the available options. Each type helps our team categorize and prioritize your submission:

Bug Report

Report issues, errors, or unexpected behavior in CloudCanvas. Include steps to reproduce and any error messages.

  • • Application crashes or freezes
  • • Incorrect functionality or behavior
  • • Error messages or exceptions
  • • Performance issues

Feature Request

Suggest new features, enhancements, or improvements to existing functionality. Describe the use case and expected benefits.

  • • New tools or capabilities
  • • UI/UX improvements
  • • Integration requests
  • • Workflow enhancements

General Feedback

Share general thoughts, suggestions, or experiences with CloudCanvas. This includes usability feedback and overall impressions.

  • • User experience feedback
  • • Documentation suggestions
  • • Training or support needs
  • • Overall product feedback

Security Issue

Report security vulnerabilities, data privacy concerns, or potential security risks. These are handled with high priority.

  • • Security vulnerabilities
  • • Data privacy concerns
  • • Authentication issues
  • • Access control problems
4

Submit Your Feedback

Review all the information you've provided and click "Submit" to send your feedback to our development team.

✅ Confirmation: You'll receive a confirmation message that your feedback has been successfully submitted and added to our development backlog for team review.

What Happens After Submission

Automatic Processing

  • • Your feedback is automatically categorized
  • • Added to our development backlog
  • • Assigned a unique tracking ID
  • • Prioritized based on type and impact

Team Review Process

  • • Development team reviews all submissions
  • • Feedback is evaluated for feasibility
  • • Impact assessment and prioritization
  • • Roadmap integration planning

Best Practices for Effective Feedback

Be Specific and Detailed

Provide specific examples, steps to reproduce issues, and detailed descriptions of what you experienced or what you'd like to see improved.

Include Context

Mention your use case, workflow, or the specific scenario where you encountered the issue or need the feature.

Attach Supporting Materials

Include screenshots, error logs, or any other relevant files that can help our team understand your feedback better.

Suggest Solutions

If you have ideas for how to fix an issue or implement a feature, include those suggestions in your feedback.

⏱️Response Timeline

1

Security Issues

Reviewed within 24-48 hours due to high priority

2

Bug Reports

Reviewed within 3-5 business days

3

Feature Requests

Reviewed within 1-2 weeks during sprint planning

4

General Feedback

Reviewed within 2-3 weeks

🚀 Ready to Submit Feedback?

Your feedback is invaluable to us! Use the feedback system to help us improve CloudCanvas and make it better for everyone.

Found a Bug?

Report it through our feedback system with detailed steps to reproduce

Have an Idea?

Share your feature requests and suggestions with our development team